Ultees Factory respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your information when you use our website and services.

• Information We Collect: We may collect personal information such as your name, email address, shipping address, billing address, and payment information when you place an order, create an account, or subscribe to our newsletter.  
• Use of Information: We use your personal information to process your orders, send you account-related information, promotions, and newsletters.
• Disclosure of Information: We will not share your personal information with third parties without your consent, except as necessary to fulfill your orders, comply with legal requirements, or prevent fraud.

Terms and Conditions

These Terms and Conditions govern your use of the Ultees Factory website and services. By using our website, you agree to be bound by these terms.

• Use of Website: You may use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.
• Orders: All orders are subject to availability and acceptance by Ultees Factory. We reserve the right to refuse any order for any reason.
• Pricing and Payment: Prices for our products are listed on our website. We accept various payment methods as listed on our website.

Cancellation and Refund

• Cancellations, Returns and Exchanges: We accept returns and exchanges for unworn and unwashed items within 7 days of purchase. Please contact us for instructions on how to return or exchange your item. A refund will be issued for the returned item, or a new item will be shipped for exchanges.
• For Returns, email us at kamchor@ultee.in with the following information – Date of delivery, Reason for return, (defect, size mismatch or other), Images/videos of defect (if applicable), Image of UID (barcode), Phone number

Shipping and Delivery

• Shipping Times: Shipping times will vary depending on your location and the shipping method you choose. Standard shipping times are between 0 to 7 days.
• Shipping Costs: Shipping costs are calculated based on your order weight and destination. You will see the shipping cost before finalizing your order.
• Tracking: You will get email updates about the status of your order.